Policies

Hey There and Welcome to The Whole Herd!

Here are a few policies that must be met in order to continue carrying our products! These policies are here to protect ours and our customers' brands! 

 

Minimum Order:

The required opening order is $500 and MUST be met in order for your order to be processed. All orders after the initial opening order must meet our required per product MOQ, which can be found in the product description. ALL MOQs must be met on EVERY product. We keep the MOQs low so we will not allow these to be broken. On every product except graphic tees you may mix colors/styles. On graphic tees it is open pack sizing. If we see that an MOQ is not met we will reach out, this will put a hold on your order until all MOQ are met, if we do not receive a response we will cancel your order. After 2 times of placing orders without meeting the required product MOQ we will terminate your account

Processing Time

Our standard processing time for non Ready To Ship orders is currently 3-4 weeks. We collect payment at the time of purchase for online orders due to most of our products being made to order. You may use code HALFUPFRONT at checkout to only have to pay for half of your order when placed and the rest when the order is ready to ship. Once your order is ready we will process the cc we have on file for the remaining balance due. For custom orders, processing time is 14-21 business days. If you order regular products with custom please be prepared for the FULL custom processing time for all orders. We are working super hard to get everything out as quick as possible but everything is HAND MADE IN TEXAS! If we are unable to meet our processing time we will send you an email letting you know an estimated ship date, however, we are doing our very best to not exceed the time period. Please understand due to the pandemic, any holiday season or inclement weather ship times may be affected. We are doing everything we can to get orders out as timely as possible.

Ready To Ship Collection

All products in our Ready To Ship collection are in stock and ready to ship out. Please allow 2-3 business days for your order to ship out. If you do not see the products, color combinations, or quantity available in the Ready to Ship Collection check back as we update our collection daily, or place an order for the regular products outside of the Ready To Ship Collection. If you place a Ready To Ship order with non Ready To Ship products as well, we will ship separate and charge the credit card on file for any additional shipping fees.  

Returns and Exchanges

The only returns we will accept for full replacement are items that are damaged or have a manufactured defect. We will then replace with new merchandise of the exact same product that was returned. Please look the merchandise over well when receiving as we will not accept defected/damaged merchandise after 15 days of delivery. 

If you would like to exchange a product, we will offer store credit less a 20% restocking fee. The product must be in perfect unused/unworn condition. 

We do not allowing canceling of orders once they are placed as a vast majority of our products are made to order to allow the color variety that we have. Once your order is placed it begins processing immediately. If we have to cancel your order under any circumstances this will result in termination of your account.

Required Mark-Up

On all products there is a required mark-up of 2X wholesale cost (example: If a product is $10 it MUST be sold for a minimum of $20). There is ABSOLUTELY NO TOLERANCE for not using the correct mark up, if we see that this is not being met we will cancel your order and your account. All of our products are 100% genuine leather and are HAND MADE in Texas! They are worth every penny of the cost, we guarantee if you emphasize the value and worth your customers will pay it without blinking an eye!

There is ABSOLUTELY NO TOLERANCE for Buy-In Groups. If you run one, PLEASE DO NOT request to sell our products. ALL PRODUCTS MUST BE SOLD AT THE REQUIRED RETAIL PRICE.

 

Running/Using Our Pictures

You most definitely can use or run our pictures, however, all pictures MUST be watermarked. You are free to cover our logo up with your own (most customer put a box over ours and put their logo on it). However it is a requirement to have a watermark on every photo that you use of ours so PLEASE DO NOT CROP THE WATERMARK OUT!

Quality of Our Products 

Our products are handmade leather goods. Due to the nature of our production methods and the naturally unique finishes, textures, colors, wrinkles and markings characteristic to these products, each product may vary slightly. Some products may have brands, small markings where the animal was injured, etc. It is part of what makes genuine leather so incredible. There is a story behind every piece that holds so much history it is truly a gift to own and be a part of. So please keep that in mind when purchasing or running the products for pre-orders. Each one of our products has a one-of-a-kind unique natural beauty. Our wool is authentic Pendleton Wool and patterns do vary from piece to piece. The exact part of the pattern online may not be the pattern your product receives. Please keep this in mind and explain to your customers in the event of a pre-order so there is no confusion. 

 

We hold the right to discontinue conducting business with a company at any time if we deem necessary. We appreciate and value our customers and are doing our best to protect our brand and our customers.

Please call or email with any questions!
sales.thewholeherd@gmail.com
254-319-2673
Welcome to the Herd Family!!