The Whole Herd, LLC Terms and Policies/Conditions
Effective March 17, 2020
The following policies must be met in order to carry and/or continue carrying our products. These policies are here to protect ours and our customers' brands. Please read in its entirety.
The required opening order is $500 and MUST be met in order for your order to be processed. If an opening order is placed without meeting the required minimum amount, you will be contacted to add products to meet the minimum. If the order is not brought to the minimum amount or no response is received and the order is canceled, a 20% restocking fee will be charged.
There is no monetary minimum for reorders. However, all orders after the initial opening order must meet our required per product MOQ, which can be found in the product description. ALL MOQs must be met on EVERY product. We keep the MOQs low so we will not allow these to be broken. MOQ requirements are listed with each product. Graphic tees are open pack sizing with an MOQ of 6 per design. If we see that an MOQ is not met we will reach out, this will put a hold on your order until all MOQ are met, if we do not receive a response we will cancel your order, less a 20% Restocking Fee. After 2 times of placing orders without meeting the required product MOQ we will suspend your account.
Our standard processing time is currently 3-4 weeks. Use code HALFUPFRONT at checkout to only have to pay for half of your order when placed and the rest when the order is ready to ship. There MUST be a credit card on file if using HALFUPFRONT. Once your order is ready we will process the credit card we have on file for the remaining balance due.
For custom orders, our processing time is roughly 4-6 weeks depending on the order. If you order regular products with custom please be prepared for the FULL custom processing time for all orders. We are working hard to get everything out as quickly as possible but everything is HAND MADE IN TEXAS.
Please understand due to the post pandemic world we live in, supply chain issues may cause delays that are beyond our control. We are doing everything we can to get orders out as timely as possible.
Ready To Ship Collection
All products in our Ready To Ship collection are in stock and ready to ship out. Please allow 3-5 business days for your order to ship out (business days excludes weekends and holidays). If you do not see the products, color combinations, or quantity available in the Ready to Ship Collection check back as we update our collection daily, or please place an order for the regular products outside of the Ready To Ship Collection.
If you place a Ready To Ship order with non Ready To Ship products as well, please indicate in the notes section of your order whether you want them shipped together or separately. Please know that if shipped separate we will bill for any additional shipping cost.
Returns and Exchanges
The only returns we will accept for full replacement are items that are damaged or have a manufactured defect. We will then replace with new merchandise of the exact same product that was returned. Please look the merchandise over well when receiving as we will not accept defected/damaged merchandise after 15 days from date of delivery.
If you would like to return/exchange a product, we will offer store credit less a 20% restocking fee. The product must be in perfect unused/unworn condition.
We DO NOT allow canceling of orders once they are placed as a vast majority of our products are made to order to allow the color variety that we have. Once your order is placed it begins processing immediately. If special circumstances require the cancellation of an order, there will be a 20% restocking fee applied. Please note, by placing an order, you are agreeing to our Cancellation Policy. Even if we are behind processing time we will not allow cancellations without a 20% restocking fee.
On all products except Engraved Rugs there is a required mark-up of 2X wholesale cost (example: If a product is $10 it MUST be sold for a minimum of $20).
There is ABSOLUTELY NO TOLERANCE for not using the correct MAP, if we see that this is not being met we will cancel your account. All of our products are 100% genuine, hand drawn, manufactured out of all genuine leather/wool and are HAND MADE in Texas! They are worth every penny of the cost, we guarantee if you emphasize the value and worth your customers will pay it.
There is ABSOLUTELY NO TOLERANCE for Buy-In Groups. If you run one, PLEASE DO NOT request to sell our products. ALL PRODUCTS MUST BE SOLD AT THE REQUIRED RETAIL PRICE.
Running/Using Our Pictures
You most definitely can use or run our pictures, however, all pictures MUST be watermarked. You are free to cover our logo with your own (most customers put a box over ours and put their logo on it). However it is a requirement to have a watermark on every photo that you use of ours so DO NOT CROP THE WATERMARK OUT!
Quality of Our Products
Our products are handmade leather goods. Due to the nature of our production methods and the naturally unique finishes, textures, colors, wrinkles and markings characteristic to these products, each product may vary slightly. Some products may have brands, small markings where the animal was injured, etc. It is part of what makes genuine leather so incredible. There is a story behind every piece that holds so much history it is truly a gift to own and be a part of. So please keep that in mind when purchasing or running the products for pre-orders. Each one of our products has a one-of-a-kind unique natural beauty. Our wool is authentic Pendleton Wool and patterns do vary from piece to piece. The exact part of the pattern online may not be the pattern your product receives. Please keep this in mind and explain to your customers in the event of a pre-order so there is no confusion.
Please call or email with any questions!
Welcome to the Herd Family!!